Documentation and guidance
If there are product descriptions and user guides for the item, these will accompany the delivery from Kvindens Juvel. If you would like further information or advice from us, this is an indicative one.
Kvindens Juvel gives 30 days right of withdrawal on items bought on the website. This DOES NOT apply on sales items.
Delivery time and transport
Delivery of goods from Kvindens Juvel is considered to have taken place when the customer has received the goods. All orders are sent by Post Denmark, unless otherwise agreed separately between the buyer and Kvindens Juvel. This means that the goods are shipped within 48 hours of receiving the order. Delivery at the buyer's address in Denmark will therefore usually take place within 3 days. The stated delivery time is indicative and can thus be waived.
The risk of goods ordered in our online store passes to the buyer when the right of withdrawal has expired after 14 days from receipt. If the item has been damaged or deteriorated after the buyer has obtained it, he retains his right of withdrawal if the damage or deterioration is not due to negligence or lack of care on his part.
Any errors or defects in products / goods delivered from Kvindens Juvel must be claimed within 2 months after you discovered the error. It is your duty to indicate and, on request, show how the error or defect manifests. If you find an error, contact Kvindens Juvel. As a rule, you can only complain about errors that occur within 2 years after you have received the goods. For items with a limited shelf life, your complaint is limited by the shelf life Kvindens Juvel has set you in view. As a consumer you can choose whether the item should be repaired or replaced. The exception to this rule is if replacement is impossible or will result in disproportionately high costs for the Woman's Jewel.
Kvindens Juvel grants 30 days right of withdrawal, effective from the day you receive the item. If you cancel the purchase, Kvindens Juvel must be notified within 30 days of the day you received the item. You are obliged to return the item in substantially the same condition and quantity as it was received, this also applies to the packaging and info.signs on the item. You have to bear the costs of returning the item yourself. You can cancel a purchase by either refusing to receive the item, by transferring the item to the post office, or by returning the item at the specified address.
Agreements (purchase orders) can be concluded in Danish or English and kept by the company for 5 years, according to the Bookkeeping Act. It is not possible to access the contract afterwards through our website. If you would like to receive a new copy of the contract per. e-mail, then send an e-mail to: firstname.lastname@example.org
Price and payment
At Kvindens Juvel, you have the option of paying with Dankort, eDankort, VISA / Dankort, MasterCard, Maestro, Visa, Visa Electron, V PAY, JCB, China UnionPay and American Express. All prices in Kvindens Juvel - on the website www.kvindensjuvel.dk - are incl. VAT, but excl. postage / shipping. Applicable to Greenland and the Faroe Islands: Payment with Dankort you pay DKK 190, - to cover postage per. total order. It will be sent by Post Denmark "Carry On" (Fly).
WE HAVE NO FORM FOR EXPEDITION FEES!